Terms & Conditions

  1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


  1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on The Maid Dispatch web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on The Maid Dispatch web site;
  4. remove any copyright or other proprietary notations from the materials; or
  5. Transfer the materials to another person or “mirror” the materials on any other server.
  6. This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Maid Dispatch at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


  1. Disclaimer

The materials on The Maid Dispatch web site are provided “as is”. The Maid Dispatch makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Maid Dispatch does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


  1. Limitations

In no event shall The Maid Dispatch or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on The Maid Dispatch Internet site, even if The Maid Dispatch or a The Maid Dispatch authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


  1. Revisions and Errata

The materials appearing on The Maid Dispatch web site could include technical, typographical, or photographic errors. The Maid Dispatch does not warrant that any of the materials on its web site are accurate, complete, or current. The Maid Dispatch may make changes to the materials contained on its web site at any time without notice. The Maid Dispatch does not, however, make any commitment to update the materials.


  1. Links

The Maid Dispatch has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Maid Dispatch of the site. Use of any such linked web site is at the user’s own risk.


  1. Site Terms of Use Modifications

The Maid Dispatch may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.


  1. Governing Law

Any claim relating to The Maid Dispatch web site shall be governed by the laws of the State of Illinois without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.


  1. Breakage/Damage and Loss Policy

Customers must provide images of damage of both before and after the cleaning along with proof that damages were caused at the time of the cleaning. All claims must be made within 24 hours of the cleaning. Once the office receives the notification we will contact you as soon as possible. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.


  1. Recurring Price Structure

If you decide not to continue our recurring service after the first cleaning, you will be charged the one time cleaning price.


  1. Late Cancellations

Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation fee. We appreciate your understanding.


  1. Delays

Maids are allowed a 1 hour window to deal with traffic, parking, and other surprises.


  1. Right to Refuse Service

Maids have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the cleaners may refuse service on the spot and you will be charged the maximum cancellation fee.


  1. Confirmation

Booking a service online doesn’t guarantee you a spot for that date/time. You will be contacted by email with a confirmation.


  1. Refunds/Re-Cleans

Any refunds will not be given if not contacted within 24 hours of the cleaning nor will any re-cleans be done if not notified within 24 hours. Any re-cleans can only be done with the same maid and only within the first 48 hours of the initial cleaning. If you do not want the same maid to come you will be charged a fee for another maid to come out.


  1. Price Adjustments

If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than predicted we do have permission to either adjust the price or refuse the service. For any adjustments we require our maids to take photos to prove that in fact the home does need a price adjustments before we reach out to the customer.